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Customer Conversation Cartoon: Handling an objection scenario

Short scenario of a TM handling an objection in a customer conversation

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SOP How To: Post Event Satisfaction Check (Take 5 vs MPS)

SOP How To: Post Event Satisfaction Check (Take 5 vs MPS)

Leverage the Take5 Satisfaction Survey to make the most out of guest feedback and improve future service

Pitch Perfect Videos – supporting knowledge on key vertical segments

Pitch Perfect Videos – supporting knowledge on key vertical segments

Expand your knowledge on the Perfect Pitch, Including BPs and Examples

Take 5 SOP

Take 5 SOP

GM&E Customers’ feedback is the most valuable insight to continue improving on our customer experience

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Rise to the Occasion

Groups, Meetings and Events

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