Mystery shopper information with Videos and Best Practice information
Event Planner Hotel How To Guide
Guidelines to support the application of Event Planner program benefits at hotel level
Operational Detailing – Culinary Ordering, Planning and setup
Guide to the creation of standard procedures for event ordering
Upselling Guidelines
Tips & recommendations on how to approach upselling in the most efficient way
Groups, Meetings and Events
Quality
Efficiency
Delivery
