A promise isn’t a promise
until it’s delivered.
We define
the experience
By delivering GM&E excellence, we drive Guest Satisfaction and trust. This in turn enables us to :
Achieve Brand Loyalty with return customers
Receive word of mouth referrals from happy guests
Drive increased premiums that result in revenue & profit
We follow a tried
and tested process
We have cast-iron, proven processes that we know sustain quality and
consistency. This supports not just business, but the right sort of business.
We grow our business as we genuinely care about our customers, plan the next steps and build on a long lasting relationship
We know how tell our story, overcome objections, and openly ask for the business
Demonstrating to your customer you are the right solution for them: from the all-important hotel visit to your sales presentation and making the case
To find out more about the Sales Process,
visit the Lobby >Establishing a genuine connection and making a positive first impression
Leading a strategic conversation, knowing what to ask and how to ask it: the right questions to understand your customer individual needs and qualify the opportunity.
Collaborating with your colleagues so you can put your value proposition together and present customized solutions
Munich Courtyard Dinner
The Courtyard Dinner is an exciting offer for small groups or events to book a special setting - to add a leisurely evening to an often very business driven stay in Munich. Read Case Study Here
WATCH VIDEO
Bohemian Wedding
The hotel team at the Hilton Dubai Palm Jumeirah went all out in preparation for an outdoor bohemiar style beach wedding. Read Case Study Here
WATCH VIDEO
We have the power
to make an impact
We have a real power to make a difference for our guests, delivering memorable and impactful GM&E experiences.
It isn’t about taking an order or aiming for the biggest profit – it’s about putting ourselves in our customer’s shoes so we can offer them what THEY need and want, not what we THINK they want.
Don’t underestimate the power you have – or how it makes our customers feel.
We are experts
We guide our guests with our expertise along the booking journey, they can rely on us to elevate their experience. By anticipating their needs, we create magic moments that surprise and delight.
But the real key difference? It is YOU. Only you can create meaningful connections and memorable experiences bringing that MAGIC touch.
We work as ONE team
We don’t think in silos, as separate departments: we all pursue the same objective of delivering the most friendly and reliable experiences to our customers.
Our best ideas and solutions always come when we work as ONE team.
Watch this in action at The Hilton Abu Dhabi Yaas Island
WATCH VIDEO
We keep our focus
10 Golden Rules
The 10 things you should never miss:
Listen, Listen, and actively Listen.
Be genuinely interested to know and connect emotionally with your individual customer.
Understand their individual needs & wants.
Propose your response to the customer’s needs specifically.
Ensure your proposals are always relatable in terms of experience and feelings, not just product-wise.
It is about the value i.e. what you propose should positively impact your customer and their attendees’ experience.
ESG is not a ‘nice to have,’ it is a MUST have, it should be embedded in every step of the booking journey.
You have the expertise & the experience, it is your role to guide, reassure and inspire your customer.
Be accountable: deliver on what you said you would.
Work as ONE team with your operational colleagues with ONE unique objective of always TOGETHER to ensure we always deliver on our customer promise.
Together we set the stage and raise
the bar, Together we Rise
to the Occasion
