Excellence is not a skill –
it’s an attitude.
Ralph Marston
We capture those
magical moments
Experience is everything, and our guests will choose us because of our venues and a quality of delivery that is second none - the benchmark within the industry.
Download the filming &
photography guidelines.
We get the customer
to tell us in their
own words
Customer feedback or testimonials are an excellent way to illustrate how well we delivered a great experience as it’s coming directly from the customer and in their own words. A quote or two is great, but if you can get it on camera, even better!
Our guests will choose us because of our venues and a quality of delivery that is second none - the benchmark within the industry.
Watch this example from London Hilton on Park Lane
Originally launched in the UAE in 2022, our Waitographer scheme has been a resounding success, not just upskilling Team Members, but really creating those human connections with our guests.
WATCH VIDEO
We always have
a plan of action
Driving revenue and maximizing profit are the most important elements next to delivering incredible memories in GM&E.
DDR menus have the lowest profitability in our operation, due to the competitive nature in all markets. Employing our HSM contract 100% of the time ensures best price value proposition.
Delivering that personalised experience, being competitive and speed to market truly make the difference. This one-team approach is essential to ensure your offer is market-leading and landing the deal.
Download the GM&E
compliance action plan.
Download the DDR menu
HSM compliance action plan
We make moments
that make memories
Whether it’s a Banquet Royale, My Dinner Party, a Mix & Mingle, Street Food Festival or Live Station, we’re all about Making Moments,
Get inspired, download the best-in-class Making Moments Guide from the Arabian Peninsula
Top Tip
“Excellence lies in the little
things – be detail obsessed”
The Devil lies in the detail
– be meticulous and it will pay dividends
Top Tip
“People will not remember what you said but they will remember how it made them feel”
Keep your customer’s feelings and personal experience at the centre of everything you do, every interaction is an opportunity to make a difference
Timelapse
“Just because you have planned something
doesn’t mean it is going to happen.”
Embrace change with a smile
and always have plan B ready…
Vienna Making Moments
The Hilton Cluster team showed how they like to make moments with an immersive and action-packed client party at Hilton Vienna Park. This impactful content now forms part of their collateral to demonstrate just how good they are at throwing best-in-class events.
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Taste Unleashed
From focused and full service to lifestyle and luxury, talented Hilton Tastemakers battled it out in an all-action live final, in front of an all-star cast of celebrity judges, to be crowned the ultimate taste heroes, at Hilton Salwa in Qatar.
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Taste of Dubai
Thirteen UAE-based hotel teams came together to promote the best of Hilton’s food and drink venues at a Taste of Hilton sustainability showcase in the legendary Dubai food festival in 2023.
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Arabian Travel Market stand
A cross functional team of Hilton Team Members took Arabian Travel Market 2023 by storm with an award-winning sustainability showcase that was a working example ‘Meeting With Purpose’.
WATCH VIDEO
